Welcome to the Western Pontiac Buick GMC 1999 Ltd. Service Department and General Motors Goodwrench Service.

Western’s Service Department

When you bring your vehicle to Western GMC Pontiac Buick for service, you will find one of Edmonton’s finest automotive service facilities along with GM factory trained service advisors and technicians. This combination of a modern, well-equipped shop and outstanding team members means that your vehicle is in good hands at Western. We are fully licensed for motor vehicle repair by the government of Alberta, including vehicle safety checks and out of province inspections. At Western we are fully authorized warranty service providers by General Motors of Canada, Allison Transmission and Caterpillar Diesel.

At our dealership we believe in the future as well. That’s why we support NAIT and General Motor’s ASEP Apprentice training programs. We constantly invest in the most modern diagnostic equipment such as GM’s Tech Two scanner and continually upgrade our facility to serve you better (and faster). Our on-line access to General Motors and other supplies such as Allison Transmissions and Caterpillar Diesel means that the latest technology will be available for your vehicle’s needs.

Specifications

• GM Goodwrench facility   (View GM Goodwrench Offers)
• Enclosed Drive-thru service lanes
• Twenty-six (26) service bays:
  • 18 Car and Light-Duty Truck
  • 6 Medium Duty including hoist capacities including three that can lift 30,000 lbs. (think of a tandem axle gravel truck or a 72 passenger school bus)
  • 4 Wash and Detail bays

Our Technicians

Having the most modern tools doesn’t mean much if you don’t have the skilled minds and hands to use them. That’s why we are so proud of our Western’s technicians. Once our Apprentices become fully certified, after four rigorous years at school and on the job, the training doesn’t stop. Each technician at Western regularly attends GM’s factory courses to remain up to date in latest technologies for their specialty. With over 240 years of automotive and truck experience, we are confident that our team can help you and your vehicle.

Right Service. Right Price

Concerned about the high cost of unexpected repairs? From our experience we know that in most situations a properly maintained vehicle performs with greater reliability and typically fetches a higher resale price when it’s time to trade it in for a new ride. That’s why we have teamed up with General Motors to offer you, GM Goodwrench Service. Our motto says it all... "Right Service. Right Price." The GM Goodwrench Service sign is your guarantee of the best quality work at competitive prices performed by GM trained technicians – the people who know your vehicle the best! Goodwrench Service provides complete one-stop shopping for all of your maintenance needs. The cost of this quality service can be surprisingly less than you think. View our latest offers or call us directly at 780-486-3334.

Need a ride? At Western GMC Pontiac Buick we will be happy to help get you to where you need to go which your vehicle is in for service. Our complimentary shuttle van offers local service. We have also teamed up with local car rental companies that can provide door-to-door service at very attractive prices.

If you would like to book an appointment or have a question about the operation of your vehicle please contact us today. For your convenience you can also complete out on-line Appointment Request Form (but really, we would prefer to talk with you live in order to help you faster).

After Hours Drop-off

Should the need arise for you to drop off your vehicle after hours; we have a convenient drop box. Park your vehicle in front of the service drive-thru doors. Place your keys along with your name, vehicle description (make, colour, year), how best to reach you and indicate the services you are requesting in the envelope provided. Simply place the completed envelope, with the keys, in the drop box. When we open the next business day, we will contact you to confirm the arrangements.

Payment

We accept: Visa, MasterCard, Interac, and of course, cash.

Is it Necessary to Make an Appointment?

We encourage you to call ahead, (780)-486-3334, to make an appointment or book online. Should you have a more urgent need, please bring your vehicle in and we will help you as quickly as possible.

Will the Technician Work on my Vehicle at the Appointment Time?

The appointment that you made is with your Service Advisor to discuss your service needs. Once we better understand your vehicle’s needs, we can schedule the work to the most appropriately qualified technician.

Our Customer Lounge is Comfy!

While your vehicle is in for your service work, we’re sure that you will find our customer lounge convenient. In addition to lots of seating we have television, current reading material and workstations complete with telephone and Internet hook-up. You are also welcome to check out the great new line-up of GMC, Pontiac and Buick vehicles that are always waiting for you in our showroom.

We’ll Be Happy to Arrange Alternate Transportation

We understand that it may not always be possible or convenient to wait for your vehicle in our customer lounge. That’s why we can offer you the following:

• Western Shuttle Service with drop-offs and pickups to and from your home or work at no-charge
• Taxi service arrangements
• Rental vehicle arrangements

Please note that should your work be covered under the General Motors factory warranty you may be provided a rental vehicle at no-charge. Please consult your Owner’s Warranty Manual or ask your Service Advisor.

To help plan your routine vehicle maintenance program we've developed this comprehensive SmartGuide. Please choose a category from the menu below to learn more about our GM Goodwrench services.

Service Categories Four Wheel Alignment Inspection Tune-up & Emission Control Service Transmission/Transaxle Service Powertrain/Chassis Component Inspection Heating and Cooling System Service Brake Inspection Tire Rotation and Balancing Battery Check Exhaust Service Shocks and Struts

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The maintenance services listed here are based on the key maintenance requirements for most General Motors passenger cars and light trucks, except vehicles equipped with heavy duty emissions or diesel engines.

The maintenance requirements outlined on this site are based on the "Short Trip" or "Schedule 1" maintenance schedule provided with your General Motors vehicle. The "Short Trip" or "Schedule 1" will provide your vehicle with the maximum protection based on our Canadian environment. How and where you drive has a great effect on your service requirements. Driving in dusty or sandy conditions, short local trips, city driving and extreme temperatures (hot or cold), will cause powertrain component lubricants to deteriorate at a faster rate, requiring more frequent replacement. This is especially true if:

• Most trips are less than 8-16 km. This is particularly important when outside temperatures fall below freezing.
• Most trips include extensive idling (such as frequent driving in stop-and-go traffic).
• You frequently operate your vehicle off-road or in dusty areas.
• You tow a trailer or use a carrier on top of your vehicle (not recommended for some models; see you Owner's Manual for details).
• The vehicle is used for delivery service, police, taxi or other commercial applications.

If none of the driving conditions described here occur, please refer to your Owner's Manual for additional information on maintenance recommendations. Maintenance is an investment that pays dividends by reducing the risk of costly repairs and protecting the resale value of your vehicle. Following our maintenance guidelines is the best investment you can make to ensure trouble free driving for years to come.

Please consult your Owner's Manual for other day-to-day care that is important to the proper operation of your vehicle. The recommended lubricants, fluids and service parts conforming to General Motors specifications are listed in your Owner's Manual.

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